Privacy Policy

Axiom ERP ("Axiom," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit axiomerp.com, contact us, request a demo or trial, or use our ERP and related digital services.

By using our website or services, you acknowledge that you have read and understood this Policy. If you do not agree, please discontinue use of our website and services.

Axiom ERP provides business software and related implementation, support, and consulting services. Our principal place of business is:

• Address: Sodeco Square, Block E, First Floor, Beirut, Lebanon
• Email: info@axiomerp.com
• Phone: 76 451 755

We may collect the following categories of information:

Information you provide

• Name, company name, job title, email address, and phone number
• Messages, inquiry reasons, and other details submitted via contact or demo forms
• Account and billing details when you become a customer
• Support tickets, feedback, and correspondence with our team

Information collected automatically

• IP address, browser type, device type, and operating system
• Pages visited, referral source, time spent, and interaction data
• Cookie and similar technology identifiers (see our Cookie Policy)

Customer platform data

When you use Axiom ERP as a customer, business data you or your authorized users enter into the platform (such as accounting, inventory, HR, or CRM records) is processed on your behalf under your service agreement. We do not use that customer content for marketing without your instruction or consent.

We use personal information to:

• Respond to inquiries, demos, trials, and support requests
• Provide, operate, maintain, and improve our website and services
• Create and manage customer accounts and contracts
• Send service-related notices, security alerts, and administrative messages
• Send marketing communications where permitted by law (you may opt out at any time)
• Analyze usage to improve performance, usability, and content
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations and enforce our Terms of Service

Where applicable data-protection laws require a legal basis, we process personal data on one or more of the following grounds:

• Performance of a contract or steps prior to entering a contract
• Legitimate interests in operating and improving our business, provided those interests are not overridden by your rights
• Your consent, where required (for example, certain cookies or marketing)
• Compliance with a legal obligation

We do not sell your personal information. We may share information with:

• Service providers who assist with hosting, email, analytics, CRM, payment, or IT support, under confidentiality and data-processing terms
• Professional advisors such as lawyers, auditors, or insurers when reasonably required
• Authorities or third parties when required by law, court order, or to protect rights, safety, or security
• A successor entity in connection with a merger, acquisition, or asset transfer, subject to appropriate safeguards

Axiom is based in Lebanon and may use infrastructure or vendors in other countries. Where personal data is transferred across borders, we take reasonable steps to ensure appropriate safeguards consistent with applicable law and our contractual commitments to customers.

We retain personal information only as long as needed for the purposes described in this Policy, including to provide services, resolve disputes, enforce agreements, and meet legal, tax, or accounting requirements. Retention periods vary by data type and relationship (for example, inquiry leads versus active customer records). When data is no longer required, we delete or anonymize it where reasonably practicable.

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure; we cannot guarantee absolute security. Customers remain responsible for safeguarding their account credentials and for configuring access controls within their Axiom ERP environment.

Depending on applicable law, you may have the right to request access, correction, deletion, restriction, or portability of your personal data, and to object to certain processing or withdraw consent where processing is based on consent.

To exercise these rights, contact us at info@axiomerp.com. We may need to verify your identity before responding. You may also lodge a complaint with a competent supervisory authority where applicable.

Our website and services are directed to businesses and adults. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the latest revision. Material changes may be communicated via the website or by email where appropriate. Continued use of our website or services after changes become effective constitutes acceptance of the updated Policy.

For privacy-related questions or requests, contact Axiom ERP:

• Email: info@axiomerp.com
• Phone: 76 451 755
• Address: Sodeco Square, Block E, First Floor, Beirut, Lebanon